Refund & Return Policy

Last updated on 17-03-2025 14:52:00

At Zahrenn™, Customer satisfaction is our priority. We offer a 30-day Satisfaction Guarantee on all products. Please read our policy carefully to ensure a smooth return and refund process.

Timeframe:
- Order cancellations or modifications must be requested within 24 hours of placing your order.
- After 24 hours, your order enters processing and cannot be canceled.
Refund for Cancellations:
- Canceled orders are refunded to the original payment method within 9–15 business days.

Notification Requirement:
- If you are not satisfied with the product, you must notify us within 30 days of delivery.
No Exclusions:
- All products are eligible for return. No product is excluded from this policy.
Time-Based Restocking Fees:
- Returns within 15 days of delivery: No restocking fee.
- Returns after 15 days but within 30 days: 20% restocking fee applies.
- Returns after 30 days are not accepted.
Purpose of Restocking Fee:
- Covers the cost of inspecting, repackaging, and restocking returned items.

General Condition:
- Items must be unused and returned in their original packaging with all tags intact.
Packaging Damage:
- We carefully package our products to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken. Damaged packaging from shipping, such as dented boxes, etc., with a product in good condition is not considered damage.
Non-Refundable Situations:
- We do not accept returns or issue refunds for items that have been damaged through normal use, wear and tear, or misuse.

Initiate the Return:
- Email zahrenn.store.cc@gmail.com within 30 days of delivery with:
  - Order number
  - Reason for return
  - Clear photos and video of unboxing (Video submissions must clearly show the unopened package and defect discovery. Blurry or edited videos may delay resolution).
Approval:
- Our team will review your request and respond within 2 business days.
Shipping the Return:
- Once approved, ship the item back in its original packaging.
- Return Shipping Costs:
  - Customers are responsible for return shipping.
  - However, if you notify us within 6 days of delivery or receive a damaged/defective item, return shipping costs will not be charged.

Options:
- Based on the provided evidence (including the time of notification, product condition, and product cost), we offer:
  - A full refund to your original payment method.
  - A discount coupon of equal value, valid for 9 months. (For lower-cost products, we may provide a discount coupon instead of a direct refund.)
Processing Timelines:
- Inspection: Once we receive your return, inspection is completed within 5–10 business days.
- Refund/Coupon Issuance: Processed within 5–10 business days from the inspection date.

What Is Considered Damage:
- An item is considered damaged if it is physically broken, defective, or has a visible defect.
What Is Not Considered Damage:
- Damaged packaging alone (e.g., dented or opened boxes) with an otherwise intact product is not considered damage.

Notification:
- If your item arrives damaged, you must inform us within 24 hours of delivery.
Evidence Submission:
- Email zahrenn.store.cc@gmail.com with:
  - A clear photo of the damage.
  - An uncut, uninterrupted, and clear video of the unboxing showing the defect.
Resolution:
- If approved, a replacement will be shipped at no extra cost.
- We do not offer refunds or accept returns for items damaged through normal use, wear and tear, or misuse.