Shipping Policy
Order Processing Time:
All orders are processed and shipped within 1-2 business days (Monday to Friday, excluding public holidays).
Delivery Timeline:
- After dispatch, orders typically take 2-7 business days to reach you, depending on your location and courier partner availability.
- Total estimated delivery window: 3-9 business days from the date of order confirmation/payment.
Shipping Charges:
- Free shipping is available on all prepaid orders.
- COD charges: A non-refundable fee of ₹50 applies to Cash on Delivery (COD) orders.
Taxes:
Our PRICES are inclusive of all government-levied taxes.
Force Majeure (Unforeseen Delays):
Zahrenn™ shall not be liable for delays caused by events beyond our reasonable control, including but not limited to:
- Courier/postal strikes, natural disasters, pandemics, extreme weather, or telecommunications failure.
- Government restrictions, political unrest, supply chain disruptions, civil commotion, or civil authority actions (including acts of local government and parliamentary authority).
- Strikes, walkouts, or labor disputes.
In such cases, delivery may extend by up to 7 additional business days. We will notify you via email if delays occur.
Shipping Address & Updates:
- Delivery is made strictly to the address provided at checkout. Ensure it’s accurate and complete.
- Order Notifications: We will notify you via email/SMS at every stage of your order, from processing to delivery.
Need Help?
If your order exceeds the 9-business-day timeframe, contact us at support@zahrenn.store for assistance.